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Wai-Wing Ho's avatar

I haven’t written to you for a long time. I am also the one who is highly recommended not to chase after the other one about what they are doing. It is one of my online shop operating tactics.

Keeping customers

The truth is, it is difficult for us to find a product that is totally unique and differentiated from the market. Therefore, the tactics are about how the products can be presented to our target audiences more effectively and efficiently. The method of convincing the audience that we can help them to satisfy their needs and desires or solve their problems while the customers are truly urged for help.

In my opinion, keeping customers is much more difficult than getting one new owing to the vigorous competition in the business environment. As far as getting and keeping customers is concerned, I want to share one of my experiences.

A few weeks ago, a black screen with a charging cable appeared on my iPhone. It demonstrated that my iPhone failed to complete the updating process. Then, I went to one of the nearest iPhone stores to seek help. The problem was solved a few hours later with the help from a Genius Bar colleague.

What makes Apple stand out and be maintained as top in the market for many years?

Apple is not just a phone for people to accomplish the communication. The most terrific tactics for Apple to be successful for many years are not only focusing on their Apple products. What has made Apple successful for many years is their pre-sale and after-sale services – The Genius Bar. Most of the Apple business activities are taking place at the Genius Bar.

Wearing the shoes of the customers, they are all very simple. They just want a chance to hear from them. They just want a place to find help in case of facing any difficulties. They just want to be part of the brand. They just want a chance to share their experience and opinions with each other.

Competing with the lowest price is not a good marketing strategy for all things. At the beginning of the business, you could win with the lowest price strategy. You might be beaten by price or better strategies demonstrated by your competitors in the future. Therefore, there is no difference between the types of products or services that you are selling or providing. Whether you are selling a few dollars for a coffee in Starbucks, or ten thousand dollars for a bag in Gucci. The key is not focusing on the price. The key is focusing on the quality and services. Apple is good at after-scale services.

Use own tactics

I always encourage teenagers to learn something that they are truly interested in. The key is to learn as deeply as possible. The key is to learn something that they are not learning from school. For example, there is not a requirement for them to learn Mandarin anymore. It is the core subject for most of the students in their school environment. Language study is a unique skill helping all teenagers to stand out in their social environments. If five different foreign languages could be learned to professional levels, those unique skills must become a unique technique helping teenagers in setting goals and establishing strategies in their future personal development.

Marketing is all about the process of creating, communicating and delivering value to the customers for the products or services being provided as well as getting and keeping the good customers.

In content marketing, it is about using compelling content to persuade customers to be encouraged and engaged for what services or products are being provided for them to make the purchase decision. Besides cultivating audiences on different social media, tactics could be applied such as offering a unique value proposition (UVP) and an irresistible launch product promotion. Email marketing aims to segment and deliver valuable content to valuable customers. YouTube product demos could be effectively releasing fears, developing authority as well as building concrete trust to target customers. Content writing is sales letters and copywriting in blog posts can further enhance customers’ satisfaction.

Being unique is not only critical in marketing, but also important in setting goals for personal lifetime development. While I asked my former Marketing Manager in regard to my prepared online retail shop, she replied, “Why do the customers purchase products from you?

All we need to do is to do our best, find out the best quality products to enhance the customers trust and keep a lifetime customer relationship.

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Fernando Labastida's avatar

Ok this is interesting. I’ve been worried about creating content for the marketing funnel: problem aware, solution aware, and the brand aware parts of the Marketing funnel, which, in itself is a framework. But It seems like you are just being yourself, and it works for you without having to worry about the funnel?

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